Customer Service

How can we help you?
AleCraft has a friendly support team dedicated to putting the customer first. For any of your customer service needs please contact us by phone, email or at our retail location.

Our Phone number is (410-420-5102) and emails can be directed at

Return Policy

Alecraft Brewing is committed to your complete satisfaction, and we take the utmost care in selecting and packing your items for shipment. If you are unsatisfied with an item within 30 days, please call (410-420-5102) or email us ( as soon as possible to receive a return authorization number. Returns must have an authorization number to be processed. We will replace the item or credit your account (less shipping). In some cases, we can send out a replacement immediately. We offer a 1 year warranty on all equipment. We will repair or replace defective items at no cost.

When returning an item, please repackage in its original packaging if possible, include the return authorization number, and mail to:

AleCraft Brewing Supply
319 South Main St
Bel Air, MD 21014